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Orders that have been shipped cannot be changed or cancelled; if you've received a shipment notification email, your order is already on its way.
All changes to existing orders must be done via phone. If you'd like to make a change to your order and are having a difficult time reaching us by phone, you can cancel it here and place a new, corrected order.

You can enter your order number and shipping zip code below to see if your order can be cancelled online.

Click to button below to request a cancellation for this order. Once cancelled, an order cannot be reinstated and will lose its place in our inventory queue.
If you'd like to modify your order, please call us at 850-622-9146.

Converting a grill from propane to natural gas or natural to propane gas is just a little too complicated and beyond the scope and expertise of our business.

We have a good write-up on natural gas conversion here, but you may want to contact your local gas company to see if they perform this service, or check with your grill manufacturer to see if conversion kits are available for your particular model.

You can see your most current order information on our order status page by entering your order number and postal code. You can also fill out the form or give us a call at 850-622-9146.

We don't have an exchange program.
If you've ordered the wrong part, then the best thing to do is place a new order for the correct item and return the incorrect part to us. We'll refund your account (excuding shipping charges) when we receive the return.

Still have a question?
Fill out the form or give us a call at 850-622-9146.

Returns are easy.
With the exception of electric and electronic items, you may return any part or accessory in its original, unused condition within 30 days after you have received your order for a full refund. We do not refund shipping costs.

To return items for credit, enclose a copy of your receipt with the returned goods and return to the appropriate address below. For your protection, please use United Parcel Service or Insured US Post Office Parcel Post for shipment. We do not have an exchange program.

Still have a question?
Fill out the form or give us a call at 850-622-9146.

We ship to the lower 48 US States as well as Alaska, Hawaii, the US Virgin Islands, Puerto Rico and military APO/FPO addresses(with adjusted shipping rates).

We are unable to ship to Canada or other international destinations.

Sometimes these conversations can be a bit tricky to handle via email. If your question is about a specific part, select I have a question about a part from the dropdown list & we'll give it a shot. For the quickest results, give us a call at 850-622-9146.

We have a grill repair how-to section here that's full of great info & tips, as well.

In-stock orders typically ship within one business day from our location in Santa Rosa Beach, FL. In the busy spring & summer months, it may take up to 2 days. Shipping travel times are typically 3-5 additional business days.

You should receive 3 emails about your order:

  1. Order Confirmation
  2. Processing Confirmation
  3. Shipment Notification with tracking information
If an item is out of stock, your order will be held and shipped complete. You should receive an email with an estimated ship date for the order. If you haven't received an email, select Question About an Existing Order from the subject list and drop us a note.

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General Information

Established in 1994, Barbecue Renew Inc.
24 Commercial Pkwy, Santa Rosa Beach, FL 32459

Contact Hours: Monday through Friday 8:00AM to 4:00 PM CST.
Phone: 850 622-9146

We will be undergoing phone line maintenance this week - Please email us for service if you cannot reach us by phone.

Fax: 850 622-9147

Please note: Due to hightened security measures, we are unable to process orders by phone. We'll be happy to talk you through the process, though - just give us a ring.

Our Location

We are located about 2.5 miles east of the Sandestin outlet mall and 1/4 mile east of Mack Bayou Road. Take Highway 98 (Emerald Coast Parkway) east to Goldsby Road. We are on the corner of Goldsby and Commercial Parkway. We are primarily an internet business, but walk-in customers are always welcome! View map.
map to grill parts

For Technical Questions

Please contact your grill manufacturer for specific questions regarding your particular product. Although we have a lot of experience in gas grills, our office and management staff are not factory trained technicians.

Cancelling an Order

Although email confirmation of your order is automatically sent as we process your order, we do not use email to place, cancel or change orders. You can, however, use the form above to cancel your order instantly if it has not been shipped. If you need to cancel an order and the cannot do so with the form, please call us at 850-622-9146 during normal working hours.
We cannot cancel an order that has shipped; if you've received a shipment notification, your order is already on its way.

Parts Availability and Pricing

The prices shown on the web pages are current prices on the items in our database an we have no way to give quotes on special orders or volume discounts.

If there is a repair part needed that is not shown we recommend contacting your manufacturer directly with part and model numbers.

How We Ship and Process Your Order

The parts we offer are factory certified original equipment parts or exact fit, factory certified replacement parts. Every effort is made to process and ship the same day as the order is received (Mon. - Friday) or the next day if the order is received after 2:00PM. We inventory all items shown and ship directly to you from our location in Santa Rosa Beach, Florida.

Reservation of Services

We have been online since 1996 and our primary business is internet sales. We are nationally recognized and specialize in prompt, knowledgeable and courteous service. We have built our business on trust and respect and reserve the right to deny service where trust or respect is not returned.
© 1996 - 2016 Barbecue Renew, Inc. -
All rights reserved.